At the Preston Park PPG Zoom meeting on 21/7/2020 Janak Chauhan, the practice manager, said the practice was keen to hear from patients about how they were finding contacting the surgery, booking appointments, attending the surgery, using eConsult, etc.
Please reply/comment below describing your experiences:
HeinzK says
My wife, also a patient at the Preston Park Surgery, noticed that information and links on the phone app version of the surgery website are compromised by visibility problems.
I have put her points together – I will forward a list of her findings to Mark Richardson – as we cannot attach files to this communication tool.
Maybe fellow PPG members could check on their phones, iPads and other devices that the online service of Preston Park Surgery is at its best.
Thanks for this Heinz. I will forward your email with details of the problems to Janak Chauhan, the Surgery Practice Manager, for him to take up with the developers of the Preston Park Surgery website. Mark
Barbara Loman says
I think the surgery’s response to the Covid crisis is exemplary.
The receptionists are continuing to answer the phone and offer telephone appointments. On three occasions where I have need advice, my GP has phoned back on the day, almost immediately.
A follow-up blood test involved a visit to the surgery. Only two people are allowed into the waiting room – so it felt very safe. (The downside of that is the place seemed gloomy, as did the nurse and receptionist. But hey.)
My Test results were available securely through systemonline , my GP followed up with an email, and a further call has enabled me to be booked in online with the nurse specialist.
The surgery are to be congratulated on getting all this organised in a timely way. Online interactivity, where appropriate, seems to work!