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Observations in the surgery; Good, Bad or even just Puzzling (and our thought about them).
This is a place just to share anything you observed in surgery that you found interesting, puzzling, heart warming or whatever. The idea being we can record, discuss and if we think it something we need to feedback to the surgery – we can do so.
For example – I once saw one receptionist trying to help a recently demobilised member of the armed forces struggle a bit. It looked that there was some confusion as that new patient was trying to adjust from how they do things in the army to how we do things in the civilian world. I felt sorry for both of them. They clearly didn’t meant to, but it looked like the rubbed each other up the wrong way.
Who knows, out of that observation we might find another former military person able to help the surgery understand how to best help someone with what to expect from a GP surgery in civilian life.
Anyway – what do you think – is it worth us having a space to capture the things we see here?
I think this is an interesting idea. My only concern is that given people are far more likely to post ‘complaints’ than ‘congratulations’ or ‘suggestions’ the forum might become very negative. Of course any negativity could be countered by others making positive responses. I will be interested to see what others think.
Preston Park Surgery has a Facebook page to allow it to share information with patients more efficiently. Please click HERE and 'Like' to receive posts into your News Feed.